constantly on the hunt for the best candidates
Customer Service Advisor (Contact Centre)
Berkshire
About the Role
We’re currently looking for multiple enthusiastic Customer Service Advisor who is focused on customer service, claims, administration taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing Financial Service client who are offering you the following:
Salary - £27.5k + company benefits (Hybrid working pattern (2/3 days per week) Monday to Friday 9-6PM with 1 late shift a week).
Who are we looking for?
- You will be required to personally handle all aspects of the Customer enquiries & support their process.
- Communication (Email, Telephone, business workflow systems)
- Strong contact centre customer service experience with the ability to multi task
- A hands on approach to work related matters
- Ability to operate well under pressure & within a result orientated/ target-driven environment
- Plan, organise and prioritise your workloads to meet agreed business service levels
Required:
- Experience in contact centre customer service/ claims/ complaints handling
- We are looking for strong communication and interpersonal skills
- Extensive customer service experience within a contact centre
- Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM
- (Not essential) Working knowledge of UK FCA policies, regulations, and industry FS standards
