Senior Contact Centre Manager

About the Role

Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.

We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the UK Insurance Broking industry (we are looking for someone to relocate from the UK to Durban).

This really is the opportunity of a lifetime – to work in a safe, amazing location away from the pot holes, train delays, rain and greyness of UK politics!

Location: Durban, SA (we are seeking a UK national keen to relocate). The business will assist with relocation and return flights and will build an accommodation solution tailored to suit the successful individual.
Salary: 60 – 70k + bonus + bens (GBP)
Essential background: Contact Centre leadership and experience of leading UK Insurance operations.

It is anticipated that the individual will relocate to Durban and as a result we are looking for someone who is keen to secure a role in South Africa and relocate.

You will be an experienced Contact Centre leader with experience of leading Insurance Broker operations in the UK (either inhouse or outsourced) and in this role will have the following responsibilities:

  • Monitoring and evaluating campaign performance against KPI’s relating to to sales & service
  • Motivating and inspiring managers, leaders and staff and facilitating exciting career development
  • Ensuring high levels of productivity and quality of service are maintained
  • Providing input into regular performance reports for clients in line with individual clients’ requests and developing productive relationships with clients and stakeholders
  • Identifying areas for performance and campaign improvement
  • Identifying gaps in knowledge and training for staff and ensuring this is carried out
  • Keeping up to date with industry and client changes and communicating to campaign managers effectively
  • Attending regular client review meetings

This organisation has experienced rapid growth and is one of the frontrunners when it comes to looking after their staff. They have thousands of staff across a number of sites in SA major cities (Durban, Cape Town and Johannesburg) and are delivering an ever wider range of services to their international clients.

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