Customer Support Executive
London

About the Role

We are looking for a Customer Support Executive who will be responsible for providing outstanding customer service and support to our clients customers. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a genuine desire to help others. This role involves interacting with customers through various channels, including phone, email, and live chat, to resolve their issues and answer their questions.

This role is a Hybrid position working 3 days in the office (Central London) and 2 at home working Monday - Friday 9am - 5pm

Duties:

  • Develop and maintain a thorough and up-to-date understanding of company standards, products and services
  • Follow the internal escalation process where a query requires more complex, technical support
  • Develop a solid understanding of the customers businesses, processes and the application, and benefits, of company solutions
  • Act as a voice of the customer, championing their needs and priorities to the wider business
  • Record and share insights provided through customer interactions to continually improve customer experience
  • To carry out other reasonable duties as agreed with your line manager
  • Meet agreed performance targets and contribute to the achievement of team key performance indicators and service level agreements

Experience:

  • A minimum of one year in a customer service role 
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
  • Demonstrate a high level of empathy throughout interactions with customers
  • Strong analytical abilities to troubleshoot and resolve customer issues effectively
  • Experience on the phone, email and Live Chat would be very beneficial 

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