Dialler Manager

About the Role

We are looking for an experienced Dialler Manager to join an amazing business in their Manchester site. The individual we seek will be used to working in a highly fast paced Contact Centre operation and will look after the business Connex Dialler Manager (Previous Connex Dialler management experience, Excel & SQL).

Key Responsibilities:

  • Responsible for building & maintaining accurate dialler call forecasting & scheduling for the business.
  • Delivering dialler analysis of contact volume trends to ensure accurate call forecasting for the business.
  • Develop and deploy the right dialler process to optimise the process of call forecasting and tracking.
  • Develop the right dialler process for the CRM & dialler integration.
  • Manage the dialler schedule process and operate to maximize staff satisfaction & output.
  • Build real-time dialler operation visualisation to improve the supervising operation efficiency
Technical skills and Abilities
  • Have experience in managing Connex Dialler system.
  • Highly numerical, with extensive experience of using SQL, Excel for data collation and analysis
  • Proven track record of maintaining high levels of dialler forecasting in a fast-paced industry.
  • Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
  • Knowledge of progress monitoring and reporting
  • Having an analytical approach to problem solving
  • Computer literate in like all Microsoft packages, google apps, BI tool and SQL with the ability to learn new skills
  • High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
  • Strong leadership qualities that can motivate and guide a team. 
  • Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team, including with external suppliers and providers
  • Able to solve problems with minimal supervision
  • Willingness to be flexible as and when required
  • Able to lead by example in a vibrant working environment 
Please share your information with matt@cactussearch.co.uk

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