Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.

Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry
Salary - £25,000 

Duties:

• To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
• Resolve customer queries with the aim of right first time
• Record all customer contacts across all platforms updating systems accordingly
• Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
• Maintain up to date query logs with agreed SLAs
• Logging and working returned post

Experience:

• Proven experience in a contact centre environment
• Genuine passion for speaking to customers and an excellent communicator
• Excellent customer service skills
• Background within the Utility or Finance industry would be desirable
• Excellent problem solving skills
• Good IT literacy - Microsoft packages
• Strong team working ability