At Pertemps,
The average salary for:
Customer Service Advisor
in
East Midlands
is
£26,000
Salary Ranges for this role
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Avg Salary
Job Description
A Customer Service Advisor serves as a frontline representative, interacting with customers to provide information, address inquiries, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Tasks
- Analyse customer problems and find practical solutions, aiming for a positive resolution..
- Collaborate with other customer service advisors and teams to share knowledge and best practices..
- Collaborate with other departments or teams to address customer issues when necessary..
- Collaborate with other departments to ensure timely resolution and customer satisfaction..
- Communicate clearly and effectively, ensuring that customers understand the information provided..
- Develop a comprehensive understanding of the company's products or services to provide accurate and helpful information to customers..
- Engage with customers through various channels, including phone calls, emails, chat, and in-person interactions..
- Ensure accurate and organized documentation for reference and reporting purposes..
- Ensure compliance with company policies, procedures, and service standards..
- Gather and relay customer feedback to the relevant departments for continuous improvement efforts..
- Identify and resolve customer concerns, complaints, or issues promptly and effectively..
- Identify opportunities to cross-sell or up-sell products or services based on customer needs..
- Identify patterns or trends in customer inquiries for proactive problem-solving..
- Participate in team meetings and training sessions..
- Provide additional information to customers about relevant offerings..
- Provide information, answer inquiries, and offer assistance in a professional and friendly manner..
- Record and maintain detailed notes of customer interactions, issues, and resolutions in the customer relationship management (CRM) system..
- Stay informed about updates, promotions, and changes in products or services..
- Uphold ethical standards and maintain customer confidentiality..
- Use active listening skills to comprehend customer needs and concerns..
Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.
Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.
We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.