Finding the Ideal Operating Hours for Your Contact Centre

In this article we delve into the factors that need to be considered when deciding on opening hours and how to determine what works for your contact centre.

Zoom Workplace Makes it Easier to Connect

Zoom has announced the general availability of Zoom Workplace, the company’s AI-powered collaboration platform, including new features to help users reimagine teamwork, facilitate connections, and improve productivity — all within the Zoom experience users trust and love. The launch of […]

Proactive Customer Service Consistently Trumps Reactive

Regardless of the sophistication of your customer service workflow, it’s crucial to recognize that customers prefer to avoid contacting support teams altogether. The journey from locating a customer service number to enduring the tedium of waiting in a queue, punctuated […]

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25/09/2023

Executive Search vs Contingent Recruitment

Is it really essential for you to engage an executive search specialist in this current era of sourcing talent?

Executive search often carries a significant cost. To maximise value and effectiveness, it is advisable to involve a specialist with e…

28/07/2023

Revolutionise your career: The latest CV trends of 2023

17/07/2023

AI vs Customer Service Advisor - How do you achieve the ultimate Customer Experience

When it comes to AI versus a customer service advisor, there are several factors to consider.

Let's examine some of the key points:

Efficiency and Speed
Personalised Interactions
Knowledge and E…

28/06/2023

Driving Excellence: Empowering, training, and incentivising employees to deliver unforgettable customer experiences

There are still a number of industry leaders and business owners who believe that a stand-out advisor (in person) experience is still at the heart of every leading customer experience. So how do you s…

24/05/2023

Nunnery Wood Colts & Cactus Search

Cactus Search, specialists in contact centre recruitment proudly supporting grassroots football and Nunnery Wood Colts in the tournament games 2023.

06/07/2022

Recruiting amidst a ‘Cost of Living’ Crisis – Effects on Contact Centre Recruitment

The U.K.’s Office for National Statistics said the cost of living is increasing at its fastest rate in 30 years. Energy bills in the U.K. are expected to rise by an average 50% this year and as a resu…

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