Omnichannel at the Heart of Customer Service

The main goal of any contact centre is to provide customers with high-quality, positive experiences that meet their specific needs and preferences as seamlessly as possible. Building relationships in this way is vital to driving long-term customer loyalty. However, it […]

The Benefits of Management by Objective (MBO)

Management by Objective (MBO) has been around for a long time. MBO consultants abound and numerous methodologies have been developed and refined over the years to help organizations reap the benefits of Management by Objective. What exactly is MBO that […]

System Integrations for Smooth Operations

There are few companies around the world where day-to-day business, customer service, sales, and marketing can be solved using a single system. Often the same data is duplicated. It is essential that root data management systems work together in an […]

latest blog

14/09/2020

The Video Interview Trap

It may sound obvious but it can be far too easy to fall into the video interview trap of being far too relaxed and not actually preparing for what could be the most important 30 minutes of your life this week!

Here are some tips to help you on the w…

10/03/2020

Dress to Impress!

What should I wear to an Interview?

Well it’s not always easy to know what is appropriate attire for an interview? Some companies are positively ‘put off’ by a suit, but others feel it’s an absolute …

27/02/2020

Top 10 Awkward Interview Moments

Job interviews can be a terrifying experience, yet a memorable experience for the wrong reasons. We had an idea at Cactus HQ to publish our top 10 awkward moments from our candidates’ and a few from o…

19/02/2020

How to nail the behavioural interview

Take a blank piece of paper and write down between 10-20 examples from your education, work experience, community work, charity etc. of where you added value in a positive way.
Now using the STAR f…

04/02/2020

You got me at “Hello”!

In the ever-increasing quest for skills and talent it’s becoming vital that potential employers know how to engage with potential employees. You can usually tell fairly quickly if you have a candidate…

21/01/2020

First Impressions

We no doubt all have one of those cringeworthy, “get me out of here” interview moments that just stick in our mind and bring us out in a cold sweat when we are asked to relive them!

Well, we asked so…

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