Salary Benchmarking in Contact Centres - the truth, the whole truth and nothing but the truth?
For many organisations salary benchmarking is essential for comparing the pay and benefits on offer against those offered by their competitors. It ensures that they are paying market rate and in turn attracting and retaining ‘top talent’. Many top r…
Commuting: how to make the most of what you've got
Travelling to and from work is no-one’s idea of fun. Whether you’re sat cursing in traffic or wading through fellow commuters at the train station it eats into your all-important ‘me’ time.
11 signs a candidate’s going to ace the job
Candidates make an impression on you from the moment they send their CV through, and while it’s their job to impress you throughout it’s yours to pick up on all the signals they are or aren’t your per…
7 recruitment mistakes you might be making
The cost of getting recruitment wrong isn’t a pretty sight. It absorbs money, wastes time, drains morale, affects productivity, damages your reputation, and, well, quite frankly, it’s just a pain in t…
How to reduce contact centre turnover
Employee turnover is a notoriously costly problem in all businesses, but there’s no point beating around the bush, the contact centre industry’s got a bit of a reputation for it.
Studies show that co…
Best excuses for not attending an interview
You received a CV that tickled your fancy, you reached out to the candidate and invited them in for an interview, they gladly accepted, and you bid farewell full of hope.
Then, on the day, you open a…