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2018 – The Emergence of a New Contact Centre Agent


The Emergence of a New Contact Centre Agent

With service being a key differentiator for many organisations wishing to attract and retain their customers it’s now more important than ever that organisations reach their customer, quickly, effectively and offer a number of channels in which to do…

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10 Games Guaranteed to Shake up your Office Christmas Party!

Feeling as if your office party needs an injection of FUN this year?! Well we’ve come up with some party games to hopefully get even the most serious members of the team smiling!

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8 Reasons why your CV may be rejected

First impressions count, especially with a CV, especially in the highly competitive contact centre market. When your CV is in front of a hiring manager or recruiter, it will typically get between 10 …

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Dress to Impress!

Well its not always easy to know what is appropriate attire for an interview? Some companies are positively ‘put off’ by a suit, but others feel it’s an absolute necessity... so what’s the answer?

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7 impressive questions to ask in an interview

Interviews shouldn’t just be one sided, it should be a two-way street, not an interrogation with a positive outcome for both parties. Asking questions of your potential employer shows that you are …

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