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25/04/2018

The Emergence of a New Contact Centre Agent

With service being a key differentiator for many organisations wishing to attract and retain their customers it’s now more important than ever that organisations reach their customer, quickly, effectively and offer a number of channels in which to do…

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06/11/2017

Work Life Balance

As a child I remember holidays with my parents where work never impeded our holiday (apart from the odd occasion of searching various towns in France for a fax machine), it was never discussed, it was…

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06/11/2017

Employee Benefits – What Really Works?

It’s an all-too familiar recruiting scenario: You’ve found a qualified candidate that you hope to hire. Everything seems to be a go.....until they decide to go with another position. They turned down…

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06/11/2017

How to nail the behavioural interview

Take a blank piece of paper and write down between 10-20 examples from your education, work experience, community work, charity etc. of where you added value in a positive way. Now using the STAR form…

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06/11/2017

Interview Mistakes

Behavioural Style Interviews Part II – “Avoiding Common Mistakes using the STAR technique & top 5 Tips for Getting the Most out of STAR”

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06/11/2017

Behavioural Style Interviews

What are they & how do you prepare for success? Interviews can be a stressful experience for job seekers, especially when faced with the dreaded behavioral-style interview. Not to worry! Thankfully…

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