Top CX Events and Conferences for 2024 and 2025
We have put together a list of the biggest CX conferences and events.
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Top Conversational AI Conferences and Events for 2024 / 2025
Conversational AI is quickly becoming a must-have in the contact centre industry, and a great way to keep your knowledge, and technology, up to date is by attending conferences and events that focus on Conversational AI. To help, we have […]
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The Top Contact Centre Events and Conferences for 2024 and 2025
We have put together a list of the biggest contact centre events and conferences to set you up for 2024.
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Case Study: Dudley Council Transform Rental Management with MaxContact
Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and arrears management. They needed a solution that could handle their complex requirements while empowering their team to work more independently and efficiently. The MaxContact team rose […]
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Evaluagent Partners With Five9 to Elevate CX
Evaluagent has announced a native integration with Five9. This partnership enhances Quality Assurance and Improvement Programs through AI-based analysis and quality scoring of all conversations captured by the Five9 platform. The integration enables users to gain insights on expected NPS […]
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8×8 Unveils AI-Driven Platform Enhancements
8×8 has announced updates to its 8×8 cloud platform. These updates include extending the 8×8 Intelligent Customer Assistant to support voice interactions and adding new AI capabilities across the platform. The enhancements aim to improve customer and employee experiences and […]
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The Top Contact Centre Events and Conferences in Europe for 2024
Enghouse Interactive has handpicked the essential contact centre conferences to attend in Europe for 2024. If you’re reading this, clearly you’re committed to staying ahead in the contact centre industry. One of the most transformative trends we’re seeing today is […]
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Zoom CX Summit EMEA – Virtual
Ready to level up your CX game? Join Zoom at their CX Summit where they show how to unlock the transformative power of generative AI in your customer journey.
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How Can AI and Digital Experiences Empower Human-Centric CX? – Webinar
Join NICE for their latest webinar on how AI and digital experiences empower human centric CX.
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Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Britain’s second-largest airline, Virgin Atlantic has an ambition to be the most loved travel company. With its employees being at the heart of its business, the airline takes pride in its dedication to providing an exceptional customer experience. Challenges Challenged […]
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