Are you paying the 'Real Living Wage' to your contact centre staff?
As we know, pay is an important part of attracting and retaining talent.
According to Breakroom.cc (the people-powered job comparison site for hourly work) this is what call centre workers earn on average, as shared by actual call centre workers:
May 2021 Recruitment Market Snapshot
The upturn in demand is the quickest rate seen for 23 years!
- According to the latest employment figures from the REC and ONS: The latest data for vacancies shows a record high since the start of…
The Video Interview Trap
It may sound obvious but it can be far too easy to fall into the video interview trap of being far too relaxed and not actually preparing for what could be the most important 30 minutes of your life t…
8 Reasons why your CV may be rejected
Contact Details - A Ridiculous Email Address & No Home Address
It may be amusing to use a ‘funny’ email address, but it can really let you down, invest in a professional address and one that can’t …
Building 'Brand You'
With President Trump announcing “Without the tweets, I wouldn’t be here . . . I have over 100m followers between Facebook, Twitter [and] Instagram,” whether you agree with his (many) comments or not,…
Beauty is in the eye of the beholder and this is also true with CV’s
Well, it’s been a truly fascinating week, I’ve had so many great conversations with many truly superb operators and hopefully I’ve imparted some useful advice and guidance on the delivery and layout o…