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Senior Root Cause Analyst

About the Role

We are currently recruiting for an excellent and experienced Senior Root Cause Analyst for a busy, fast paced business based within Swindon. This role is paying upto £47k per annum + Package.

Are you an experienced Analyst looking to join a highly regarded, leading UK business that will provide exceptional career prospects?

The ideal candidate will have experience in Root Cause Analytics.
About the role:

  • Provide recommendations to the operations to support with efficiencies and improving the service delivered to the customer whilst analysing any changes made - driving down to the reasons WHY?
  • Create management story reports in relation to key business areas
  • Complaints analysis
  • Manage the team plans for business functions
  • Analyse resource information to identify trends and provide meaningful insight to the operation
  • Gathering data for higher level root cause analysis for you to design and deliver presentations for senior management, showingh service activity.

Required Skills and Experience:

  • A strong analytical and strategic thinker
  • Significant experience ideally Root Cause
  • Proven experience of influencing key business stakeholders
  • Relevant experience in a call centre Forensic Analytics position 
  • Ideally you will have previous experience of use with Excel and AnaPlan.

constantly on the hunt for the best candidates