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Senior Root Cause Analyst
About the Role
We are currently recruiting for an excellent and experienced Senior Root Cause Analyst for a busy, fast paced business based within Swindon. This role is paying upto £47k per annum + Package.
Are you an experienced Analyst looking to join a highly regarded, leading UK business that will provide exceptional career prospects?
The ideal candidate will have experience in Root Cause Analytics.
About the role:
- Provide recommendations to the operations to support with efficiencies and improving the service delivered to the customer whilst analysing any changes made - driving down to the reasons WHY?
- Create management story reports in relation to key business areas
- Complaints analysis
- Manage the team plans for business functions
- Analyse resource information to identify trends and provide meaningful insight to the operation
- Gathering data for higher level root cause analysis for you to design and deliver presentations for senior management, showingh service activity.
Required Skills and Experience:
- A strong analytical and strategic thinker
- Significant experience ideally Root Cause
- Proven experience of influencing key business stakeholders
- Relevant experience in a call centre Forensic Analytics position
- Ideally you will have previous experience of use with Excel and AnaPlan.